FAQ

If you do not find your satisfactory answer, you are welcome to contact us through the form below or send an Email:Service@hotcurtain.com

• Measure the width of the curtain: It is recommended to measure the width of the window or curtain rod first, the total width of the 2 panels of the curtain should be 2 times the width of the window or curtain rod, if you like more curtain folds, it is recommended to increase the multiple to 2.5-3 times.
• Measure the length of the curtain: It is recommended to measure from the top of the curtain rod, and the suitable distance to the ground is the total length of the curtain you need.
• Please refer to the picture description in Listing for specific measurement instructions.

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• Hotcurtain can provide 4 different styles of curtains, Rod pocket (default), Versatile Pleat, Pinch Pleat, Grommets, you are welcome to note the style you like when ordering, or contact us after ordering, we will customize according to your needs request to help you make curtain styles.

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We are committed to delivering our handmade customized curtain products to every family in the world for free, so that family is decorated more beautifully, which is our goal and motivation for the work all the time.
With years of experience in global delivery, we have chosen to cooperate with more economical and faster international carriers to ensure that your parcel could be rapidly and safer to arrive.

Verification
A confirmation email will usually be sent to you automatically after your order is placed. We will process your order within 24 hours after you place it. If you need to change the information of the order, please contact us within 24 hours. Since the curtain is a handmade product, there will be fabric cost loss in the production process, thus the order information over 24 hours cannot be changed or cancelled, please understand.

Processing
As the curtain is custom handmade product, it will take approximately 3-5 business days to complete. We have very high manufacturing standards and strict quality control to ensure the quality of every order. We will complete your order and ship it as soon as possible. Thank you for your patience and understanding.

Free shipping
After the order is made, we will immediately hand over your parcel to the courier company, who will be responsible for shipping it to you. The default delivery method is economy express for free.

• Order processing and production time: 3-5 busessin days
• Additional 7-10 business days may be added during holidays

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• The pictures taken of our products are not color adjusted, and the products you receive after ordering are basically the same color as the pictures.

• machine wash cold, gentle cycle, no soaking, no bleaching. No dryer. Air dry only. Iron at low temperature (polyester setting) if needed. For stubborn wrinkles and folds, spread a little bit water and use steam.

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