FAQ
If you don't find the answer you're looking for, feel free to contact us using the form below or send us an email at Service@hotcurtain.com. We're happy to assist you!
Width:
• Start by measuring the width of your window or curtain rod.
• For a fuller look, the total width of both curtain panels should be twice the width of your window or curtain rod.
• If you prefer more folds, you can increase the width to 2.5 to 3 times the width of the window or rod.
Length:
• Measure from the top of the curtain rod to where you'd like the curtains to end (usually the floor).
• The total distance from the rod to your desired point is the length of curtain you need.
Custom Sizes:
• If the size you need isn't available in the listing, feel free to contact me, and I can help add the size option you need.
• Hotcurtain offers 4 different curtain styles: Rod Pocket (default), Versatile Pleat, Pinch Pleat, and Grommets. You are welcome to specify your preferred style when placing an order or contact us afterward. We will customize the curtain style according to your request to meet your needs.
We are committed to delivering our handmade customized curtain products to every family in the world for free, so that family is decorated more beautifully, which is our goal and motivation for the work all the time.
With years of experience in global delivery, we have chosen to cooperate with more economical and faster international carriers to ensure that your parcel could be rapidly and safer to arrive.
Verification
A confirmation email will usually be sent to you automatically after your order is placed. We will process your order within 24 hours after you place it. If you need to change the information of the order, please contact us within 24 hours. Since the curtain is a handmade product, there will be fabric cost loss in the production process, thus the order information over 24 hours cannot be changed or cancelled, please understand.
Processing
As the curtain is custom handmade product, it will take approximately 3-5 business days to complete. We have very high manufacturing standards and strict quality control to ensure the quality of every order. We will complete your order and ship it as soon as possible. Thank you for your patience and understanding.
Free shipping
After you place your order, we will begin handcrafting your products. Once they are completed, we will promptly ship them to you via international express. For orders over $59, we offer free economy shipping.
Delivery TimeThe default shipping method for packages is economy international express, which typically delivers worldwide within 5-10 business days.
Once your order has shipped, you will receive a Shipping Confirmation email with tracking number.
About Tax
We pay tax on the package, so customers would receive the package without paying tax. If you are experiencing tax issues while getting your package, please contact us.
In rare cases, orders may be charged customs fees by your government other than our website.
Email: service@hotcurtain.com
• The pictures of our products are not color-adjusted, so the color of the curtains you receive should be very similar to what you see in the images. However, due to differences in screen settings and lighting conditions, there may be slight variations. We appreciate your understanding and strive to provide the most accurate representation possible.
To maintain the quality of your curtains, please follow these care instructions:
• Washing: Machine wash in cold water on a gentle cycle. Avoid soaking or bleaching.
• Drying: Do not use a dryer; air dry only.
• Ironing: If needed, iron at a low temperature (polyester setting). For stubborn wrinkles and folds, lightly mist with water and use steam to smooth them out.